Comments on: Lessons in Great Customer Service from JukeBox Print Shop http://www.ideaeconomy.net/marketing/lessons-great-customer-service-jukebox-print-shop/ Ideas are the Only Currency in the New Economy Mon, 28 Nov 2011 02:37:34 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Dinh http://www.ideaeconomy.net/marketing/lessons-great-customer-service-jukebox-print-shop/comment-page-1/#comment-243 Dinh Wed, 05 Jan 2011 05:49:29 +0000 http://www.ideaeconomy.net/?p=249#comment-243 What they do is they look at your blogs and twitter pages to see how many followers you have. Then they play favourites. People are more likely to rely on someone else's words than the company's. What they do is they look at your blogs and twitter pages to see how many followers you have. Then they play favourites. People are more likely to rely on someone else’s words than the company’s.

]]> By: Tiffany http://www.ideaeconomy.net/marketing/lessons-great-customer-service-jukebox-print-shop/comment-page-1/#comment-235 Tiffany Tue, 21 Dec 2010 18:11:58 +0000 http://www.ideaeconomy.net/?p=249#comment-235 Amazing service and pricing! Amazing service and pricing!

]]> By: Mark Barrett http://www.ideaeconomy.net/marketing/lessons-great-customer-service-jukebox-print-shop/comment-page-1/#comment-222 Mark Barrett Wed, 17 Nov 2010 23:43:03 +0000 http://www.ideaeconomy.net/?p=249#comment-222 My first experience with JukeBoxPrint out of Vancouver is disappointing. Their cards are great, nice quality and prices are incredible. However, my order of 1000 premium cards did not match the approved proof. The backside of the card was inverted between proof approval and print. I opened a ticket with them on their site on the 5th of November and explained the problem. I updated the ticket the next week looking for an update. Still nothing. I've sent an email to their support email address and still nothing. Not one word from them at all! For a company that seems to embrace the social media for advertising and promotion they sure seem to drop the ball when a problem occurs. My first experience with JukeBoxPrint out of Vancouver is disappointing.

Their cards are great, nice quality and prices are incredible. However, my order of 1000 premium cards did not match the approved proof. The backside of the card was inverted between proof approval and print.

I opened a ticket with them on their site on the 5th of November and explained the problem. I updated the ticket the next week looking for an update. Still nothing. I’ve sent an email to their support email address and still nothing. Not one word from them at all!

For a company that seems to embrace the social media for advertising and promotion they sure seem to drop the ball when a problem occurs.

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